Terms of service

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us on WhatsApp within 48 hours of delivery.

To process your claim, you must provide:

  • An uncut, continuous video showing the package being opened from the sealed condition.

  • Clear photos of the damaged or incorrect product.

  • Your order number.

Important:
Claims for damaged, missing, or incorrect items will only be considered if an uncut opening video is provided. Videos that are edited, paused, cut, or recorded after the package has already been opened will not be accepted.

Once we verify your claim, we will arrange a replacement, refund, or another suitable resolution at our discretion.